Nestlé Middle East celebrated two wins at the INSIGHTS Middle East Call Centre Awards 2019, cementing its credentials as a customer service pioneer in the region.
Nestlé Middle East took home the accolade for ‘Best Industry Call Centre (FMCG)’ largely thanks to its state-of-the-art Omni-Channel Consumer Experience Center along with their internal Nestlé Global Business Service team based in Cairo, Egypt.
The award for ‘Best Call Centre Manager in the Middle East’ was presented to Sayaf Kofahi, the Call Centre Manager of Nestlé Middle East. Kofahi commented: “The world around us is changing fast with consumer expectations, competition and society evolving at an unprecedented pace. While our company is anticipating and adapting to these changes, two important dimensions do not change: our purpose and our values that have guided us for over 150 years. Driven by purpose and Guided by values, we put consumers at the heart of everything we do.”
Nestlé Middle East follows a three-fold approach to customer care: People (Employees and Consumers); Consumer Obsession; and Voice of the Consumer (VoC). Nestlé strives to enhance every step of the consumer experience – making it easy and simple to get in touch with Nestlé. Moreover, Nestlé places strong emphasis on consumer feedback that are interpreted further to enhance the company’s products and services.